Privacy policy

Effective Date: 06/01/2025

1. Introduction

Welcome to Festival Connections ltd. We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.chargecandy.com

By using our Website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal data:

  1. Personal Identifiable Information (PII): Name, email address, phone number, postal address, and any information you provide when contacting us or making a purchase.
  2. Payment Information: When making a purchase, your payment details are processed securely by third-party payment providers (we do not store card details).
  3. Technical Data: IP address, browser type, device information, and cookies (see our Cookie Policy for more details).
  4. Usage Data: Information on how you use our Website, such as pages visited, time spent, and interactions.

3. How We Use Your Information

We process your personal data for the following purposes:

  1. To provide, operate, and improve our Website and services.
  2. To process transactions and send order confirmations.
  3. To communicate with you, including responding to inquiries or customer support requests.
  4. To send marketing communications (with your consent).
  5. To personalise user experience and enhance security.
  6. To comply with legal obligations or protect our rights.

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  1. Contractual Necessity: When we need your data to fulfil a contract with you (e.g., processing an order).
  2. Legitimate Interests: For improving our services and ensuring Website security.
  3. Consent: When you explicitly agree to receive marketing communications.
  4. Legal Obligation: When required by law, such as tax or regulatory requirements.

5. Data Sharing & Third Parties

We may share your data with:

  1. Service Providers: Third-party vendors who assist in payment processing, hosting, or analytics.
  2. Legal Authorities: If required by law or in response to a legal request.
  3. Business Transfers: In the event of a merger, sale, or acquisition.

All third-party providers are contractually obligated to protect your data.

6. Data Security & Retention

We implement industry-standard security measures to protect your data from unauthorised access, loss, or misuse.

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  1. Access: Request a copy of the data we hold about you.
  2. Rectification: Request corrections to inaccurate or incomplete data.
  3. Erasure: Request deletion of your data ("right to be forgotten").
  4. Objection: Object to processing based on legitimate interests or direct marketing.
  5. Data Portability: Request transfer of your data to another provider.
  6. Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at info@chargecandy.com

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyse Website traffic. For more details, please see our [Cookie Policy].

9. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing personal data.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be notified to you.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Festival Connections ltd

27 Old Gloucester Street

London

WC1N 3AX

Email:info@chargecandy.com

Whats app: 07399 114007