Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at richard@chargecandy.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at richard@chargecandy.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at richard@chargecandy.com.

Effective Date: 06/01/2025

1. Introduction

Welcome to Festival Connections ltd. We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.chargecandy.com

By using our Website, you consent to the practices described in this Privacy Policy.

 

 

2. Information We Collect

We may collect and process the following categories of personal data:

  • Personal Identifiable Information (PII): Name, email address, phone number, postal address, and any information you provide when contacting us or making a purchase.

  • Payment Information: When making a purchase, your payment details are processed securely by third-party payment providers (we do not store card details).

  • Technical Data: IP address, browser type, device information, and cookies (see our Cookie Policy for more details).

  • Usage Data: Information on how you use our Website, such as pages visited, time spent, and interactions.

 

 

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide, operate, and improve our Website and services.

  • To process transactions and send order confirmations.

  • To communicate with you, including responding to inquiries or customer support requests.

  • To send marketing communications (with your consent).

  • To personalise user experience and enhance security.

  • To comply with legal obligations or protect our rights.

We do not sell or rent your personal data to third parties.

 

 

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Necessity: When we need your data to fulfil a contract with you (e.g., processing an order).

  • Legitimate Interests: For improving our services and ensuring Website security.

  • Consent: When you explicitly agree to receive marketing communications.

  • Legal Obligation: When required by law, such as tax or regulatory requirements.

 

 

5. Data Sharing & Third Parties

We may share your data with:

  • Service Providers: Third-party vendors who assist in payment processing, hosting, or analytics.

  • Legal Authorities: If required by law or in response to a legal request.

  • Business Transfers: In the event of a merger, sale, or acquisition.

All third-party providers are contractually obligated to protect your data.

 

 

6. Data Security & Retention

We implement industry-standard security measures to protect your data from unauthorised access, loss, or misuse.

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

 

 

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Rectification: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your data ("right to be forgotten").

  • Objection: Object to processing based on legitimate interests or direct marketing.

  • Data Portability: Request transfer of your data to another provider.

  • Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at info@chargecandy.com

 

 

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyse Website traffic. For more details, please see our [Cookie Policy].

 

 

9. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing personal data.

 

 

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be notified to you.

 

 

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Festival Connections ltd

27 Old Gloucester Street

London

WC1N 3AX

Email:info@chargecandy.com

Whats app: 07399 114007